Process Mining

Process mining is the automated discovery of actual business process flows from event log data in ERP, CRM, and ticketing systems. It reveals how processes really run — including deviations, bottlenecks, and rework loops — making it the most reliable way to identify automation candidates before committing to implementation.

Leading process mining platforms include Celonis, SAP Signavio, and UiPath Process Mining. The output feeds directly into hyperautomation prioritization: high-volume, high-deviation processes with clear decision logic are the best RPA or AI automation targets.