Automation
Process Mining
Process mining is the automated discovery of actual business process flows from event log data in ERP, CRM, and ticketing systems. It reveals how processes really run — including deviations, bottlenecks, and rework loops — making it the most reliable way to identify automation candidates before committing to implementation.
Leading process mining platforms include Celonis, SAP Signavio, and UiPath Process Mining. The output feeds directly into hyperautomation prioritization: high-volume, high-deviation processes with clear decision logic are the best RPA or AI automation targets.
Related terms
- Workflow Automation — Workflow automation is the replacement of repetitive multi-step business processes with software that executes them deterministically, with optional human checkpoints at decision points.
- Hyperautomation — Hyperautomation is the Gartner-coined strategy of applying AI, machine learning, RPA, process mining, and low-code tools together to automate every business process that can be automated, at enterprise scale.
- RPA (Robotic Process Automation) — RPA is a category of software that automates UI-driven and form-based business tasks by mimicking user actions in legacy applications.