Integration
LLM Integration
LLM integration is the work of embedding a large language model into existing business systems — CRM, ERP, ticketing, document repositories — so that AI capabilities are accessible from the tools employees already use, with proper authentication, audit logging, and data isolation.
Related terms
- RAG (Retrieval-Augmented Generation) — RAG is a pattern in which an AI model retrieves relevant documents from a knowledge base at query time and uses them as additional context to generate its response.