Automation
Hyperautomation
Hyperautomation is the Gartner-coined strategy of applying AI, machine learning, RPA, process mining, and low-code tools together to automate every business process that can be automated, at enterprise scale. It treats automation as a discipline rather than a project.
Hyperautomation programs begin with process discovery (process mining + task mining), prioritize candidates by ROI and feasibility, then apply the appropriate automation technology to each — with AI augmenting RPA where judgment is required and replacing it where the UI is being retired.
Related terms
- RPA (Robotic Process Automation) — RPA is a category of software that automates UI-driven and form-based business tasks by mimicking user actions in legacy applications.
- Workflow Automation — Workflow automation is the replacement of repetitive multi-step business processes with software that executes them deterministically, with optional human checkpoints at decision points.
- Process Mining — Process mining is the automated discovery of actual business process flows from event log data in ERP, CRM, and ticketing systems.