Conversational AI

Conversational AI is a category of AI systems designed to conduct natural-language dialogues with humans — including chatbots, virtual assistants, and voice interfaces. Modern conversational AI uses large language models to understand intent, maintain dialogue context, and generate coherent multi-turn responses.

Conversational AI spans a wide capability range: rule-based chatbots handle narrow FAQ tasks with decision trees; LLM-powered assistants handle open-domain questions with context and nuance; agentic conversational systems combine LLMs with tool use to take actions on the user's behalf. For enterprises, the key design decision is where on this spectrum a use case sits — most customer-service deployments benefit from constrained, retrieval-grounded conversational AI rather than open-ended generation.